América Móvil is a Mexican multinational telecommunications company headquartered in Mexico City. It has a presence in 18 countries in the Americas and 8 in Europe, with over 277 million users.
The company has a large number of customers in many countries, so a robust and scalable system was needed to maintain good communication with all of them.
Mobiik developed the chatbot and live chat for 12 Latin American countries and has continued on the cloud managed services side, supporting existing applications.
Mobiik was responsible for defining the user experience, communication tone, development, and support.
Technologies used:
- Azure cognitive services (LUIS, QnA, Bing spell check).
- Development in .NET (.NET Core, .NET framework, SignalR, Web API, Bot framework, ASP.NET)
- Development on cloud computing (APP services, Key Vault, SignalR services, storage account, Azure Functions, Service bus)
- DevOps implementation. (CI, CD)
- Unit, stress, integration, and load testing implementation.
- Implementation of agile project methodologies (Scrum).
- Cognitive language practices.
- GIT
