Virtual Assistant

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Context

The world is changing fast. We are currently in the middle of the Fourth Industrial Revolution. Locomotives and steam boats were the triggers for the First Industrial Revolution in 1760, since these inventions provided both people and trade with new mobility. The invention of the car at the end of the 1800s also represented a landmark in terms of people and trade mobility, contributing to the radical transformation of economy throughout the Second Industrial Revolution. The telephone, the radio and the television completely changed the way in which people communicate and get to know the world around us. The Internet, the rocket and mobile telephony accelerated this change dynamic exponentially, thereby marking the beginning of the Third Industrial Revolution.

According to the World Economic Forum (WEF), we are currently witnessing the development of the Fourth Industrial Revolution. Said Fourth Revolution has implications such as new business opportunities, the creation of new social models, and the transformation of our vision of the universe. In this way, the world is becoming more intelligent, safer and more sustainable, which in turn improves the quality of life of people.

The theory presented by Clayton M. Christensen, a distinguished professor of Harvard University, and which is known as the Innovator’s Dilemma describes the phenomenon by which innovation transforms an existing industry or sector through its own simplification, convenience, accessibility and affordability. Complexity and high costs represent the status quo.

The purpose of the Virtual Assistant is to act as the first link in the chain of digital transformation of organizations by empowering citizens, clients and employees, as well as by optimizing processes, all of this by creating new technological products which enhance the experience of citizens and clients, transform operations within the organization, reduce costs and increase the return of investment potential.

According to Future of Jobs Survey, a publication by the World Economic Forum, disruptions in business models will drastically impact the diverse industries. The most striking technological change indicators are the mobile Internet, cloud management and big data. Hence, the Virtual Assistant constitutes a disruptor that affects countless industries. The innovations displayed by the Virtual Assistant in terms of artificial intelligence, cognizant capacities and user interfaces make it possible to automatize the tasks that used to require human knowledge and intervention and that used to be difficult to automatize.

Presentation

The Virtual Assistant is a technological platform able to connect governments and citizens, companies and clients, by providing the employees of governments and companies with real-time strategic information which results in a better decision making, thereby optimizing day-to-day operations.

The Virtual Assistant allows citizens and clients to interact with the organization by posing questions, starting processes, following up on processes and offers a unique digital government and client experience.

The employees of the organizations receive organized, real-time information that can be easily understood and allows for strategic decision making. In this way, the room for error when collecting the information of the key parties involved (citizens/clients) is reduced to a minimum degree and the adequate use of information is strengthened.

The Virtual Assistant revitalizes processes while reducing costs, increasing productivity in the organization and limiting error risks.

From a technical-commercial standpoint, the Virtual Assistant follows the Software as a Service model, which means that it is a service that is paid based on its effective consumption. If it is not used, it has no cost; if it is used, its cost is proportional to the efficacy of the service.

Within an environment where people and, of course, organizations look for speed, certainty and understanding, the Virtual Assistant constitutes an essential tool for growth, based on the Internet of things principle, in a cognizant environment that allows you to learn more and more useful concepts every day to transform data into valuable information.